1st / 2nd Line Network Service Engineer

This is the position into the NOC – Support Engineering department. Network support engineers (f/m) are responsible to operate, monitor and support our networks in EMEA region. Performs 1st and 2nd level troubleshooting, using tools and utilities to resolve system/network performance and related system/network issues. Drive continuous service improvement working closely with the Service Delivery Team to insure the best quality of service to our customers.

Responsibilities

• Performs network monitoring: monitors network devices, software health and network tools health checks. Monitors the network tools and reports any device or software outages, prioritizing the issues

• Troubleshoots network problems and outages and provides Level 2 Network Triage support.

• Provides escalation level support for Tier2 and Level 2 team.

• Applies the published work around (S & W and H and w) to get the customer issue resolved within the SLA’s as expected.

• Provides feedback to the various vendors on hardware and software to improve supportability.

• Publishes and manages the NOC checklists. Delivers reports and metrics on incidents and events.

• As part of the Major Incident Team performs Alert monitoring and Incident communication actions:

• Creates and reports tickets for events and incidents. Owns incident bridge setups, escalation calls and cross-functional coordination to drive for a quick closure of the incident or trouble ticket.

• Identify operational issues and suggest design alterations to address these issues.

• Working in a distributed EMEA Network operations support team.

• Schedule network maintenances and upgrades when appropriate.

• The role is on 12 hrs shift and in office environment

• May perform other duties as assigned.

Requirements

Essential

• Bachelor’s Degree in Computer Science, Computer Engineering or related discipline

• 1-3 years of experience in previous NOC

• Multi-Vendor basic knowledge in Ciena and ECI required, Juniper, Cisco desirable

• Developed knowledge of protocol: OSPF, BGP, VRRP, MPLS, Ethernet

• Developed knowledge Optical Transport Network, Routing, Redundancy and Transport Protocols like OTU, DWDM, SDH

• Applied knowledge of LAN, WAN, internet technologies • Must be able to manage multiple task concurrently, work under deadlines, and be able to produce under a mission critical environment.

• Fluent in English

• Project planning and management skills, including ability to identify and assess risks

• Flexibility

• Team spirit

• Excellent presentation skills

Desirable

• Second language: French, German, Spanish or Dutch

• Skills on UNIX, Linux and monitoring tools

• Security background configuring Firewalls

Compensation

• Base salary is 118,000 (zloty) +15% bonus performance based + RSU (stock options) • Excellent benefits • Located in Centrum Lim – Warsaw